10 min read

Ultimate Guide to a Microsoft Surface Warranty

July 22, 2020

If you’re looking at a new Microsoft Surface device, you may want to also consider adding a warranty or accidental damage coverage in case something goes wrong.

Check out the video and blog post below to learn more about the various types of Microsoft Surface warranties and tips for determining which is right for you!

There are a lot of different Microsoft Surface warranties available, and you want to be sure you're making the most well-informed decision that's aligned to meet your needs. So, if you’re not sure what’s included with various warranty options or what the differences between them are, we’re here to help!

Why You Should Invest in a Microsoft Surface Warranty 

Purchasing a Surface device is a big investment for your business. But it’s not just an investment in the hardware itself—it’s an investment in your employees and how they get work done. So, you want to be able to protect that investment. 

Having your Surface devices work properly is key if you want to increase collaboration, mobility, and security in your business. Without fully functional devices, your employees can’t get their jobs done! If a repair or replacement does need to be made, it’s important that you can get it done quickly—without breaking the budget. Having a Microsoft Surface warranty will give you peace of mind that your investment is well protected and that your employees can continue working at optimal efficiency! 

Microsoft Surface Warranty Plans

Your new Surface or Surface-branded accessory comes with:

  • A one-year limited hardware warranty 
  • 90 days of technical support*

In addition to the standard limited warranty, you may have the option to purchase extended protection for your Surface. 

Let’s explore the four tiers of Microsoft Surface warranty plans: 

surface-warranty

1Device retention is only available for Microsoft Complete for Enterprise plans and with purchase of 50 units or more in one order. Please see appropriate Microsoft Extended Service Plan terms and conditions for program specifics. Exclusions apply. Certain offerings are insurance and details of the insurer can be found in terms and conditions.

2For Extended Hardware Service, Complete for Business, Complete for Business Plus, & Complete for Enterprise – aggregate limit of liability up to the original product purchase price or 2 replacement claims.
3Advanced Exchange Service is available at no additional charge with the Manufacturer Hardware Warranty for Surface Pro 6, Pro 7, Pro X for Business and Surface Laptop 2 and Laptop 3 for Business SKUs.  Advanced Exchange is only available in supported markets. Restrictions apply. See Surface for Business warranty page for AES terms and conditions and list of supported markets.
4Next Business Day Replacement is included in Microsoft Complete for Business Plus and is available as an Optional Add-on when purchasing Microsoft Extended Hardware Service and Microsoft Complete for Business.
5Drive (SSD) Retention is only available on Microsoft Surface devices in which the SSD is marketed as removable per the Technical Specifications. Drive (SSD) Retention is included in Microsoft Complete for Business Plus  and is available as an Optional Add-on when purchasing Microsoft Extended Hardware Service and Microsoft Complete for Business. SSD is only removable by skilled technicians following Microsoft’s instructions.

 

Standard Manufacturer Warranty 

When you purchase a Surface device from Microsoft, it comes equipped with a standard hardware manufacturer warranty that is good for one year. If the device has some sort of mechanical issue with it, it can be replaced under this warranty. 

Extended Warranty 

You can push the standard manufacturer warranty beyond one year with an extended warranty. This option is available for three to four year teams, and can be purchased up to 45 days after you’ve purchased the device. So, if you buy a new Surface then realize a few days later that you want the extended warranty, no big deal! To add an extended warranty later, simply visit the Microsoft Store app store using your new device, search “Microsoft Complete,” and choose your option. You can do this within 45 days of the initial purchase date. 

How much does this plan cost? It differs depending on the device and coverage term, but as an example, it would add about $100 to the purchase price of a Surface Pro.

Microsoft Complete for Business Warranty  

The standard manufacturer and extended warranty levels are best for consumer use. If you’re a business, Microsoft Complete for Business is likely the ideal Surface warranty option for you. These plans are available in two, three, and four year coverage terms. Again, the price will differ depending on the device—for a Surface Pro, it would add about $240 to the purchase price of the device. This plan can also be purchased up to 45 days after the initial hardware purchase. 

Microsoft Complete for Business includes replacement for mechanical breakdowns like the basic one year manufacturer warranty, plus:

  • Up to two years of additional technical and hardware support
  • Up to two years of software support for Windows and Office
  • In-store services from Microsoft's Answer Desk Experts
  • Training sessions for Windows, Office, and OneDrive 
  • Other services like PC tune-ups and anti-virus protection
  • Advanced Exchange

Without Advanced Exchange, if you needed a replacement device, you’d have to make a claim, send your device back, and then wait to get the new device. On the other hand, with Advanced Exchange, as soon as you make your claim, Microsoft will send out your replacement. Once you receive it, you simply put the old one in the box and send it back. This reduces turnaround time! 

The Microsoft Complete for Business warranty also comes with accidental damage coverage. So, in case you crack your screen, drop the device, or spill coffee on your keyboard, the replacement device will be covered. You can do this two times during the warranty period, so make sure spilling coffee on your keyword isn’t a regular habit! 

Microsoft Complete for Business Plus Warranty  

The next tier of Surface warranties available is Microsoft Business Complete Plus. This is the most expensive option—for a Surface Pro, it would add about $270 to the total purchase price. This plan includes all that Microsoft Complete does, plus next business day replacement. This means once you make a claim for a replacement device, you will receive it the next business day. 

Frequently Asked Questions about a Surface Warranty

 

How do I learn more about purchasing warranty for my Surface?

Visit the Protected Trust Store and under each device's accessories has the the related warranty and purchasing options.  

It's easier to purchase a warranty at the time when you purchase the computer, but you can still add a warranty up to 45 days of your purchase too.

Where can I review the Warranty Terms & Conditions for my Surface? 

You can check out all the latest warranty documents at Warranties, extended service plans, and Terms & Conditions for your device.

What Surface device do I have?

To determine your model details, see Find out which Surface model you have.

How do I find the serial number for my Surface?

For help finding this, see Find the serial number on Surface devices.

How do I check the warranty status for my device - such as the end data of my standard warranty or extended warranty?

You can see the warranty type for your device and the coverage dates under the Your Surface tab in the Surface app or at Device services.

You an also check the Surface warranty status online.

How do get my device repaired?

Device repairs can be submitted through Device services.  You can also check the status of the repair here too.

If the problem with your Surface is not covered by the warranty or if your warranty has expired, your Surface may be eligible for out-of-warranty service for a fee. 

Are you a business client?

There's a separate process for business customers. Please see Surface for Business help.

What is my warranty coverage after my Surface is replaced?

Microsoft provides a post-service warranty for devices that have been serviced or replaced. The length of the warranty depends on whether the service was in-warranty or out-of-warranty:

  • In-warranty service: If your Surface was serviced or replaced within the original warranty period, you receive either the balance of your original hardware warranty or 90 days, whichever is longer.
  • Out-of-warranty service: If your Surface was serviced outside the original warranty period, your replacement or serviced device will have a 90-day hardware warranty.

Can you customize and drop-ship Surface devices to work out of box for employees?

Traditionally, building and customizing every individual’s devices from configuring Windows, installing applications, and updates is a painstaking and time-consuming process.

It takes a lot of time building and customizing individual devices.

With a new technology, called Autopilot, it can simplify the way devices get deployed, reset, and repurposed, with an experience that is zero touch.

It's a technology used to set up and pre-configure new devices, getting them ready for productive use. You can ship directly to your employees ready-to-go.

Check out our video to gives you a 3-step strategy that helps you transition your business to the modern workplace.

 

Protect Your Surface Investment  

The bottom line is you should be protecting your investments and deploying these devices in a modern way.

If you have any more questions or would like to purchase a Microsoft Surface warranty, reach out to one of our experts or visit our online store!

Microsoft-Surface-for-Business

Topics: Modern Tools
Ingram Leedy

Written by Ingram Leedy

If you are looking for someone who lives on the leading edge of technology innovation, Ingram Leedy has a unique ability to predict the future digital trends.

As CEO of Protected Trust, he is helping business leaders see the world in new ways by connecting people and technology to achieve more.

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